Shipping & Returns Policy

Shipping Policy

Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays). Once your order is shipped, you will receive a confirmation email with tracking information.

Shipping Time

U.S. Orders: 2–3 business days
International Orders: 7–21 business days (varies by location)

Delivery times are estimates and may vary due to carrier delays, weather, or customs processing.

Shipping Rates

Shipping costs are calculated at checkout based on your location and selected shipping method.

Lost or Stolen Packages

Scent Bandits is not responsible for lost or stolen packages once the carrier confirms delivery. If your tracking shows "Delivered" but you have not received your package, please contact your local carrier directly.

Incorrect Address

Please ensure your shipping address is entered correctly at checkout. Orders shipped to an incorrect address provided by the customer are not eligible for refunds or replacements.

Returns & Refunds Policy

Final Sale Policy

Due to the nature of fragrance products and hygiene standards, all sales are final. We do not accept returns or exchanges once an order has been shipped.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with:

  • • Your order number
  • • Clear photos of the product and packaging

If approved, we will issue a replacement or store credit at our discretion.

Allergy & Sensitivity Disclaimer

Scent preferences and skin chemistry vary from person to person. We are not responsible for allergic reactions or scent dissatisfaction, and these are not grounds for a refund.

Refund Processing

If a refund is approved (rare cases only), it will be processed to the original payment method within 5–10 business days. Shipping costs are non-refundable.

Cancellations

Orders may be canceled only if they have not yet been processed or shipped. Once an order enters processing, it cannot be canceled.

Contact Us

For any questions regarding shipping or returns, contact us at:

support@scentbandits.com

By placing an order with Scent Bandits, you agree to all policies outlined above.